FAQ’s

Do I have to register to order a product?

You do not have to. By registering your billing and shipping information gets stored, so next time you order from us it saves time. Another reason you should resister is to get a 5% member discount for every order you place!

How do I order an item from your on-line catalog?
Simply click the "Add to Shopping Cart" button next to the item that you'd like to purchase. Enter in the quantity of the item. You can change the quantities by entering in a new quantity and clicking the "recalculate" button. If you wish to delete an item from your shopping cart, select the "remove" key. You can then continue shopping or complete your order by following the on-screen directions.

Is ordering on-line safe?
Your privacy is protected when you order from Foxfire Printing and Packaging. Our secure shopping cart uses the current secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times. Credit card numbers and your personal information are encrypted so none of your information can be read.

What if I am still uncomfortable ordering on-line?
No problem. Call us at 951-678-6496 or toll free at 866-694-7874 and we will be happy to process your order over the phone. Or fax your order in to 951-678-2011.

What is the normal turn around time for an order?
 The turn around time depends on the order, in all cases we get the job done as fast as possible. For an average job, the turn around time is 2-3 business days, but it all depends on size, quantity, availability, etc. We always try to meet any of your deadline requests.

Are your products weatherproof?
     Our standard Vinyl Banners last about 3-5 years, but we've seen longer. You can buy heavy duty banner material or High performance vinyl to extend the life of you banner. All of our Vinyl banners are weatherproof (rain, wind, snow, etc). We use UV resistant inks allowing our vinyl printed digital prints to last for up to 2 years without lamination and up to 3-4 years with high performance vinyl and lamination.

Are your prices competitive?
     When comparing apples to apples we believe our prices are very competitive. We always put out the highest quality for the same price as our competitors. We will never sacrifice quality for price.

What kind of image should I use for a photograph?

If you’re using a photograph, then you should use a good resolution JPG image. Try to find the highest quality image with a file size less than 6 megabytes (6 MB).

What kind of image should I use for a Logo or clipart?

To use a logo, or some type image created by a graphics professional from solid lines and colors (specifically called 'vector art'), then EPS is the best choice. By using an EPS file in your design, you can retain the sharp lines in your original image, even if the file size you use is very small. If you do not have access to an EPS file, then GIF or PNG file formats will provide you with the next best print quality. Again, try to find the highest quality image with a file size less than 6 Megabytes (6 Mb). You can send your logo through our easy to use upload artwork page.

How can I tell if my image is good?

One way to see the quality of your image is to open it in an image viewer. Zoom in on the image, or enlarge it a great deal, and see if the image is very grainy. This is a good indication of a poor quality image. In general, it is good practice to find the highest quality image you can.

Why shouldn't I use my web site images for signs?
     Well this is a wide statement. Web images can be great if they are high resolution images and very large in size, but most are under 50k. 50 kilobytes is drastically small considering 3 sq. ft. should be 24 megabytes. Also they are bitmap, which means 4 color process prints. Basically web images are normally not a safe source for art.

How long will it take to upload my photo?
Upload times will vary depending on the size of the file being uploaded, and the Internet connection speed. It is not unusual to wait for several minutes when uploading large files.

Can I just mail or e-mail my photos?
You may e-mail your photos to us at info@hangabanner.com

Anything else I should know?

Where ever possible order as early as possible, this gives time to get it just right. Allow 3-5 days for priority mail.

Can I see a layout before I order or give you my credit card number?

Of course! We would not expect you to commit to an order without knowing exactly what you are getting. If you would like to see a layout, contact us with the size of banner, typestyle and text you want on your banner. We will send a layout to you via email. If the layout is not what you were looking for, just reply to the email with your instructions. We will send a revised proof with the changes you requested. If you choose to enter your credit card at the time you place your order (which 90% of our customers do) we will not charge your card until you have approved the layout and your banner is being put into production.

When will I see my proof?

Please allow up to 12 hours for us to get a proof back to you. However, you will usually see your layout within just a few hours.

Do you ship outside of USA and Canada?

Yes, we do. But please take note of the differing shipping charges for the orders.

What if my shipment is late for my event?

We do not guarantee shipping or arrival time for any product or order. Even with Air or Expedited Shipping your package may be delivered late by the carrier. We cannot take responsibility for your order once it leaves our shop. All delivery issues should be addressed directly to UPS.

PLEASE NOTE: Even if you choose Next Day Air, it doesn’t mean you will receive your order the next day. It takes at least a day to pack and ship your order. If you must have your order by a certain day, you should use a local sign company where shipping won’t be an affect your deadline.

What if my order arrives damaged?

We insure every package we ship for the original cost of your product. If the package is damaged, contact the shipping company to start an insurance investigation. We do not investigate shipping damage.

What if the order printed wrong?

With our online design process, we can only print the information you enter. We encourage you to double-check all information, graphics and colors before you submit your order. We cannot be held responsible for mistakes in your ad copy. If you still feel we are at fault, please ask for an investigation into your case.

    Can you Guarantee color match?

     No we can not. We can provide you with a color sample via Mail. It is not possible to provide proofs to all of our customers that will look   exactly like the actual product. This is for two reasons.

1. Everyone uses different computer monitors and settings.
2. A computer screen is illuminated, so the colors will appear different on the screen than they do in real life.

If I have a problem, how quickly will you respond?

Our usual response time is one (1) business day or less. In many cases, your question or concern will be addressed within three hours.

Are banners hemmed and grommet?

Yes. All banners are made from at least 13 oz vinyl material and are hemmed and grommet. Hemmed banners are generally more attractive and durable than those that are not. Being grommet means that the banner comes with brass lined holes and is ready for hanging.

What are grommets?

Grommets are "Brass Eyelets", meaning, they are circular brass fixtures that are placed into a banner. These grommets allow rope to be feed through the banner, and installed wherever needed.

How should I store my banner so it lasts longer?

All banners should be rolled, not folded and placed either in its original      packaged box. If you fold/flatten banners, they can develop permanent creases.

Can I place and order over the telephone?

Sure can! Give us a call at (951) 678-6496 or (866) 694-7874